At PerfectBee, your satisfaction is a very high priority! We take great pride in our service, the products we offer, our fairness and our transparency. We want you to be completely satisfied with your order. We invite you to check our “to-the-door” pricing (the total price you pay, including product price + shipping).

SHIPPING SCHEDULES

Most orders are currently being dispatched within 3-5 business days of order submission, depending on the products included in the order. Please see the table below for estimates of in-transit times to your shipping address.

WHERE WE SHIP

Orders from the PerfectBee Store

We are honored to serve beekeepers here in the US. We deliver to residential addresses and most commercial addresses* in the contiguous United States.

We don’t like it, but shipping costs outside of the contiguous US states suck (including Alaska, Hawaii and Canada)! For this reason, we only ship to addresses in the lower 48 states.

We require orders to be placed with credit cards issued here in the United States.

Note: * We do not ship to shipping companies and/or where the order will be forwarded to an address outside of the contiguous US.

Colony Membership

Although PerfectBee Colony is primarily focused on beekeeping in the United States, we recognize that many aspects of beekeeping is common to beekeepers across the world.

While the majority of our members are in the US, we do have members in a wide numbers of countries around the world. Because Colony is a digital service, we are happy to offer membership to beekeepers across the globe.

SHIPPING COSTS AND POLICY

How much do we charge for shipping?

We have worked hard to create a shipping policy that is clear, straightforward, transparent and competitive for the hobbyist beekeeper. Our costs are based on a) the weight and dimensions of your order* and b) your shipping address.

Note* : Shipping companies charge us based on what they call dimensional weight (or “dim weight”). You can read about this here.

How long will it take to receive your order?

The total cost including shipping is fully disclosed on the checkout page before you place your order. Of course, we will send you a tracking number as soon as your order leaves the warehouse.

There are two aspects to this.

• Time to leave warehouse. We maintain the current estimate at the top of this page. See Current Shipping Schedule at the top of this page.
• In-Transit Times. See below for our estimates, based on the shipping address of your order.

Please note that these are current estimates and subject to conditions and events outside of our immediate control.

If it appears your order will take longer than a business week to leave the warehouse – which is unusual – we will contact you via the email address you provided to ask how you would like to proceed.

If we are unable to contact you via email for any reason, we will try to contact you by phone, if you have provided a number.

How we ship

All orders are shipped from the US, with the majority being dispatched from warehouses in New York state. With a small number of exceptions, orders are shipped via Fedex or USPS on business days, Monday through Friday.

Large or heavy orders

For very large shipments, we may use specialized shipping vendors. Some large and very bulky products (such as some of our honey extractors) are heavy-duty products, with specialized shipping requirements. On receipt of an order for these products, we will contact you with some brief questions about delivery logistics, to help us ensure your order is delivered successfully.

These questions will be sent to you within 24 hours of your order being received, to the email address specified with your order (if we cannot reach you via email we may follow up by phone if you provided a number).

In-transit times (estimated)

RETURN POLICY

Our return policy is generous and focused on you, our esteemed customer. Where necessary, some factors are dependent on the type of product and our suppliers, as described below.

Requesting a Return

Within 30 days of receiving your order, if, for any reason, our product does not meet your expectations, we will be happy to exchange or issue a refund for the cost of returned products. Returned items must be unused, unaltered, and in their original condition, as they were originally shipped to you.

You are responsible for the cost of return shipping (unless the product was damaged when you received it, in which case, please read on to the next section to learn about how we handle damaged/missing items).

For products made primarily with honey, beeswax, propolis, or other products of the beehive, we can only accept returns if the product is returned unopened and unused. 

PerfectBee is not responsible for damage that occurs during return shipping. Please take precautions to avoid damage during the return shipment process by carefully packing your return package with the same packaging in which it arrived.

Once your return is received back to our distributor’s warehouse, as long as the previously mentioned conditions are met, we will happily issue a refund of the product price originally paid back to you. 

If you’d like to request a return of a PerfectBee order you’ve received, please contact us with your order# and return request details. We will then provide an authorization# and return instructions. 

Damaged or Missing Items

We encourage you to open and inspect your order as soon as it arrives. If you receive a damaged or broken item, please contact us within 7 days of receiving your order. We will request photos of both packaging (including the shipping label) and product damage to accurately submit your claim to our shipper.

After you provide the images and we have verified with our shipper, we can process the exchange and a new product will be sent to you at no cost.

In some cases and at our discretion, we may request that a product be returned before a replacement is shipped. In this case we will provide a return label to cover shipping, from the shipping address provided with the order.

After 7 days, we can still exchange an item that arrived damaged. However, the cost of return shipping and shipping the replacement product will be the customer’s responsibility.

If an item is missing from your order, please contact Customer Service, specifying your order number and details of the missing items.

Issue of Refund

Refunds on return orders, minus return shipping costs, will be processed upon receipt and verification of the item(s) of the returned product, in the condition described by the policy above.

Order Evaluation

We retain the right to assess each order and, as necessary, decline to process the order, issuing a full refund to the customer and an explanation of the reason we are unable to process the order.

CANCELLATION POLICY

PerfectBee Store Products

At any stage, before an order ships, we are happy to cancel the order and issue a full refund. If you wish to contact an order that has not yet shipped, please contact Customer Service (please include your name and order number) and we will do all we can to alert the warehouse before your order ships.

For our policy after your order leaves the warehouse, please see our Return Policy below.

To initiate a return, please get in touch with Customer Service and we will respond with the appropriate instructions for returning your item(s).

PerfectBee Colony Membership

Because your membership provides full access to all aspects of Colony from the day you join, we do not offer refunds for Colony membership. However, you can cancel at any time, directly from your Colony account page, after which no further charges will be incurred. Access to Colony will remain until the end of your current billing period, whether monthly or annual.

CONTACTING YOU

On rare occasions we may need to reach you to clarify an issue with your order or offer an alternative product. We will attempt to contact you via the contact information you provide to us (email or phone).

This almost always results in a simple and straightforward resolution, so we can move forward with your order. However, in the unlikely event that multiple attempts to reach you are unsuccessful, we will cancel your order and refund you the full amount via your initial method of payment.

In summary, we will inform you every step of the way and alert you in the very rare event there is a significant delay.

For any shipping questions, please contact Customer Service.